Refund and Returns Policy

Refund and Returns Policy

Effective Date: 29 Nov, 2025

At Lululemings International, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which products purchased from lululemings.com may be returned, exchanged, or refunded.

By placing an order through our website, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

  • The item was received damaged or defective.
  • The wrong item was delivered.
  • The item does not match the description on our website.
  • You are unsatisfied with the product and request a return within the applicable return period.

To be eligible for a return, the item must:

  • Be returned within 14 days of delivery.
  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Include original packaging, tags, labels, and accessories.
  • Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

The following items cannot be returned unless defective or incorrect:

  • Gift cards and vouchers.
  • Downloadable or digital products.
  • Personalized or custom-made items.
  • Intimate apparel and undergarments.
  • Earrings and certain hygiene-sensitive accessories.
  • Clearance, sale, or marked final-sale items.
  • Products damaged through misuse, negligence, or normal wear and tear.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Your request should include:

  • Order number.
  • Description of the issue.
  • Clear photographs showing the defect or damage.

Upon verification, we may:

  • Replace the product.
  • Exchange the item.
  • Provide a full or partial refund.

4. Return Process

To initiate a return:

  1. Contact our support team.
  2. Provide your order number and reason for return.
  3. Wait for return authorization instructions.
  4. Package the item securely.
  5. Ship the item to the address provided by our support team.

Returns sent without authorization may not be accepted.

5. Return Shipping Costs

Customer-Initiated Returns

If the return is due to:

  • Change of mind.
  • Incorrect size selection.
  • Personal preference.

The customer is responsible for return shipping costs.

Company Error Returns

If the return is due to:

  • Damaged goods.
  • Defective products.
  • Incorrect items shipped.

Lululemings International will cover reasonable return shipping costs or provide a prepaid return label where available.

6. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on:

  • Your payment provider.
  • Banking institution.
  • Payment method used.

Most refunds are processed within 7 to 14 business days after approval.

7. Partial Refunds

Partial refunds may be granted if:

  • The item is returned damaged by the customer.
  • The item is missing packaging or accessories.
  • The item shows signs of use.
  • Only part of an order is returned.

8. Exchanges

We may offer exchanges for:

  • Different sizes.
  • Different colors.
  • Defective products.
  • Incorrectly delivered items.

Exchanges are subject to stock availability.

If the requested replacement item is unavailable, a refund or store credit may be offered.

9. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must instead follow the return procedure outlined in this policy.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

11. International Orders

Customers are responsible for:

  • Customs duties.
  • Import taxes.
  • Clearance fees.
  • Local government charges.

These charges are non-refundable unless required by applicable law.

Return shipping costs for international returns may be the responsibility of the customer unless the return is due to our error.

12. Consumer Rights

Nothing in this policy limits or excludes any rights that consumers may have under applicable consumer protection laws.

Where local laws provide additional rights, those rights will prevail.

13. Contact Us

For returns, refunds, or exchange requests, please contact:

Lululemings International
Website: lululemings.com
Email: support@lululemings.com

By purchasing from Lululemings International, you acknowledge that you have read and agreed to this Refund and Returns Policy.